SupportPilot · Operator Console

Support overview

Actual data from your local support database.

How it works

Knowledge → Answer → Ticket

AI only receives retrieved support documents. If no relevant evidence is found, the conversation is placed in the human support inbox.

Payment, refunds and account deletion concerns bypass AI and create tickets.

Launch checklist

Before going live

Import both app catalogs, upload approved FAQs, set your OpenAI API key, configure HTTPS and give staff their own agent accounts.

Browse REST API specification ↗

Support quality

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Human support inbox

Respond to escalated issues and manage ticket status.

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Select a ticket

Customer messages and replies will appear here.

Knowledge library

Manage approved FAQs, tutorials, policies and troubleshooting steps.

Create support article

Upload a document

Scanned PDFs require OCR before import. Max size 5 MB.

App catalog

Separate Softecks and Intelitech apps, including package IDs.

Add individual app

Bulk import catalog

Import a CSV from your existing app portfolio. Existing names are updated, and unknown names are added.

Required: name. Optional: package_id, play_url, description. File limit 4 MB.

Download example CSV

Purchase & order desk

Staff-managed reference records and read-only Google Play verification.

Google Play Console order history is not automatically accessible through this system. Only authorized staff should verify purchases; customer details never go to the LLM.

Create manual order record

Verify an in-app purchase or subscription

Team & setup

Publisher-specific staff, integration status and deployment guidance.

Active staff

Invite a support agent

Change my password

Changing your password signs out your other sessions.

Install support widget

Use this script on an approved company website. Replace the domain with your HTTPS support hostname.

Security checklist

HTTPS, strong APP_SECRET, private API keys, separate PostgreSQL user, tenant-specific access, per-edge rate limits, regular backups, retention policies, documented support hours and approved agent roles.

API docs ↗

Welcome back

Support overview

Knowledge → Answer → Ticket

Before going live

Support quality

Human support inbox

Select a ticket

Knowledge library

Create support article

Upload a document

App catalog

Add individual app

Bulk import catalog

Purchase & order desk

Create manual order record

Verify an in-app purchase or subscription

Team & setup

Active staff

Invite a support agent

Change my password

Install support widget

Security checklist