Staff dashboard →
AI-POWERED PRODUCT SUPPORT

Answers when possible.
Humans when needed.

An independent helpdesk for both Android publishers, combining product knowledge, cited AI answers, secure ticket escalation and a human inbox.

Softecks supportIntelitech support
Sample support conversation
How can I find instructions for using a feature in the app?
Choose your app, and I’ll search the available documentation. If I can’t verify an answer, I’ll create a ticket for our team.
Verified knowledge → AI answer → Human handoff
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Knowledge-first replies

Upload FAQs and app documentation. Responses cite source documents instead of guessing.

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Human support inbox

Unknown answers, refund questions and sensitive requests create actionable tickets.

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Separate brand data

Products, documents, support staff and customer conversations are kept scoped to each publisher.

SupportPilot · Project for Softecks and Intelitech. Do not share passwords, OTPs or payment card information in chat.